Terms of Service

Who runs VetVitae?

VetVitae is run by Riquetti Studio Ltda, a single-member limited company (sociedade limitada unipessoal) registered in Brazil under CNPJ 41.011.161/0001-68, at Rua Rodrigues do Prado, 150, Belo Horizonte, MG, Brazil. In these terms, “we” means Riquetti Studio Ltda. You can reach us at legal@riquetti.com.br.

Who is responsible for an account?

You are. One account per person. Keep your login safe. The information you add must be correct and must be yours to add.

How old do I need to be?

13 or older, and by creating an account you confirm you are. If you are under 18, a parent or guardian must agree to these terms with you, and they are responsible for how you use VetVitae.

Who owns the records?

You do. Everything you add (vaccines, visits, weights, notes, files) belongs to you. We only store it and show it so the app works. You can delete it at any time, and ask us for a copy.

To run the service, you allow us to store, process, copy and show what you add, to you and to the people you share it with. We use this permission only to run VetVitae, and it ends when you delete the content, apart from the backup copies described in the Privacy Policy.

Who else can see a pet?

Only the people you choose. You can invite someone to a pet as a co-owner. Co-owners see everything about that pet, can add, edit and delete its records and change its status, and can create a read-only link for a vet and turn it off at any time. Only the owner, the person who added the pet, can delete it. You can also invite a pet sitter, who can mark medicines and routines as done until the day you choose and sees only the part of the history you allow. Invite only people you trust, because what they change is changed for everyone.

You are responsible for who you invite and for who you send a vet link to. An invite works for whoever opens it first while it is valid, and anyone who has a valid vet link sees what it covers until it expires or is turned off. If a link reaches the wrong person, turn it off from the pet’s Members tab.

Does VetVitae cost anything?

VetVitae is free. VetVitae Plus is an optional paid plan that adds a few extras, and nothing that keeps a pet safe is part of it. Its price is shown before you buy. On the web it is paid through Stripe, in the Android app through Google Play, and in the iPhone and iPad app through the App Store.

The free trial lasts 30 days, once per account. The first charge happens when the trial ends, unless you cancel before. After that, Plus renews every month or year until you cancel. You can cancel at any time, and Plus stays on until the end of the period already paid. When Plus ends, nothing you added is deleted.

Payments aren’t refunded for the time left in a month or year, unless the law where you live requires it. Cancelling stops the next charge.

If you are a consumer in Brazil, you can withdraw within 7 days of the first charge (Consumer Defense Code, art. 49) by writing to contact@vetvitae.com, and the payment is refunded.

Purchases made in the Android app also follow Google Play’s refund policy, and refunds for them are requested on Google Play.

Purchases made in the iPhone and iPad app are charged by Apple, so only Apple can refund them, under its own policy. Ask for it at reportaproblem.apple.com, also within the 7 days above.

A Plus code gives Plus for free for a while. Codes have no cash value and can’t be exchanged for money.

Is this veterinary advice?

No. VetVitae helps you track care. It doesn’t diagnose or treat, and it doesn’t check doses, drug interactions or schedules. The medicine, dose and dates you see are what you or another member typed. Hints and suggested intervals in the app are general guidance, not advice for your pet. Always follow what your vet prescribed and ask them about your pet’s health. In an emergency, contact a vet right away.

Can I count on reminders?

They are a help, not a guarantee. On a phone, reminders are scheduled on the device and can arrive late or not at all, for example when battery saving holds them back, notifications are off, or exact alarms are turned off on Android. A phone only has the reminders scheduled the last time the app was opened. On the web nothing pops up: reminders show only in the app’s notification list, when you open it. Keep following the schedule your vet gave you.

What is not allowed?

Adding content that is illegal or that belongs to someone else, trying to reach records that are not yours, and disrupting the service. We may suspend an account that does any of this.

What if something goes wrong?

VetVitae is provided as it is. We work to keep it available and your records safe, but we can’t promise it will never fail or have errors. Keep your own copy of what matters most, such as the vaccination card PDF. To the extent the law allows, we are not liable for losses caused by information typed into the app, by a reminder that didn’t arrive or by a link you shared. Nothing in these terms takes away the rights that consumer law gives you.

What if I live in Japan?

If you use VetVitae as a consumer in Japan, the limits above don’t apply to damage we cause on purpose or through gross negligence, and for damage caused by our ordinary negligence our liability is limited to what you paid us in the 12 months before it happened. The Consumer Contract Act and Japan’s other consumer laws still protect you. The seller details, prices and cancellation rules that Japan’s Act on Specified Commercial Transactions asks for are on the commercial disclosure page.

How do I close my account?

From Settings, without asking us. This deletes your profile, your contacts and every pet you own that nobody else shares. A pet you own that has co-owners passes to the co-owner who joined first. You are removed from pets you co-own.

A Plus subscription paid on the web is cancelled at the same moment, and nothing more is charged. One paid through Google Play or the App Store keeps running until you cancel it there, so do that first.

The Privacy Policy explains what is kept after that, and for how long.

What if VetVitae shuts down?

We tell you in the app and by email at least 30 days before, and give you a way to get a copy of your records before anything is deleted.

Can these terms change?

Yes. We record which version of these terms you accepted and when. When a change matters, we tell you in the app and ask you to accept the new version before it takes effect.

Which law and courts apply?

Brazilian law. If you use VetVitae as a consumer, you can take a dispute to the courts where you live (Consumer Defense Code, art. 101, I). Otherwise, disputes go to the courts of Belo Horizonte, MG. Before going to court, write to legal@riquetti.com.br and we’ll try to sort it out.