How can we help?
Suggested for you
Browse by topic
Getting started
3 pagesHealth records
8 pagesEveryday care
6 pagesSharing and safety
6 pagesCommon questions
Why didn't I get a reminder?
Usually because notifications or alarms are off for VetVitae on the phone, or the app hasn't opened for over a week. Check Settings, under Notifications: it should say Allowed, with no line about alarms. Quiet hours can also move a reminder to the morning. See troubleshooting for each step.
From: Pet vaccine and medicine reminders →Does my vet need to install anything?
No. Your vet opens the link in any browser, on a phone or a computer, with no account and no app. The page is read only, so nothing the vet does changes your pet's record. The only thing a vet can add is a note with files, which you see on the pet's Share page.
From: Share your pet's history with your vet →Does the person who finds my pet need the app?
No. Any phone camera opens the tag page in the browser, with no app and no account. From there they can call you, if you added a phone, or tap Send a message to my family, write a message, and add their phone and location if they want.
From: QR pet tag and lost pet poster →What happens to pets I share when I delete my account?
A pet you own that has co-owners passes to the co-owner who joined first, with its whole history, and stays with the people who care for it. Pets you co-own stay with their owners, and what you logged on them stays without your account. Only pets nobody else shares are deleted.
From: Your account, privacy and data →Is VetVitae free?
Yes. VetVitae is free for any number of pets, with every entry type, reminders, the vet link, the emergency card, lost mode, co-owners and export. VetVitae Plus is optional and adds the album, the spending report, the year in review and more storage. Nothing that keeps a pet safe is part of Plus.
From: VetVitae Plus and what stays free →How does VetVitae work?
VetVitae is a pet health record app for iPhone, iPad, Android and the web, made by Riquetti Studio. It keeps each pet's vaccines, medicines, vet visits, exams, weight, care and notes in one record, reminds you before something is due, and shares the history with your vet through a read-only link.
- Works on iPhone, iPad, Android and in any browser, with the same record everywhere.
- In English, Brazilian Portuguese, Spanish, French, German, Italian and Japanese.
- For cats, dogs, birds, small mammals, reptiles, fish and other animals.
- Free for any number of pets, with an optional VetVitae Plus for a few extras.
- No ads.
- Your family can share a pet with you, and your vet needs no account to see its history.