How do VetVitae reminders work?
Anything with a date reminds you on its own: vaccines and deworming 7 days before and on the day, appointments 1 day before at 09:00, and medicines at each dose. In the iPhone and Android apps they arrive as notifications. On the web they appear in the app, under the bell.
Updated November 7, 2026
There is no separate reminder to create. The vaccine, the visit or the medicine is the reminder, so nothing is forgotten because a reminder was never set.
What does VetVitae remind me about?
Every health date, every dose and every care repeat, at these times unless you change them:
| What | When |
|---|---|
| Vaccines, deworming and test retests | 7 days before and on the day, at 09:00. Once more 3 days later if it's still open |
| Appointments | 1 day before at 09:00, or what you picked on the appointment |
| Exam results | On the day the result is expected, at 09:00 |
| Exam preparation, like fasting | The evening before, at 20:00 |
| Medicine doses | At each dose time, or 15 or 30 minutes before |
| End of a medicine course | 1 day before, at 09:00 |
| Baths, grooming and hygiene set to repeat | On the day, at 09:00 |
| Routines | At each time you set, only if not done yet. See routines |
| Water tests, tank care and feedings | On the day, at 09:00 |
| Eggs expected to hatch | The day before, at 09:00 |
| Birthdays and gotcha days | On the day, at 09:00 |
The reminder opens what it's about. A vaccine reminder opens the vaccine, a dose reminder opens the medicine.
The bell also tells you when your vet link was opened, when a vet sent a note through it, when someone wrote through your pet's tag, and when a handover was accepted or declined.
How do I turn on reminders on my phone?
Allow notifications when VetVitae asks Want reminders on this phone?. On Android, also allow alarms when Android asks. Both are needed there for reminders to arrive on time.
- Tap Allow when VetVitae asks, then allow notifications in the phone's prompt.
- If Android then opens Alarms and reminders, turn it on for VetVitae.
- To check, open Settings in VetVitae. Under Notifications, On this phone says Allowed.
Tapped Not now? Open Settings, and under Notifications tap Turn on.
If Settings shows The phone may deliver reminders late. Allow alarms for VetVitae so doses remind you on time., tap Allow alarms and turn it on for VetVitae. Without it, Android can hold reminders back by several minutes or more.
How do I change when reminders come?
Open Settings, then Reminder times. These are your defaults, by kind:
- Vaccines and prevention: Due dates, for vaccines, deworming and test retests.
- Exams and tests: Results expected and Preparation.
- Care: Repeats, for baths, grooming and hygiene you set to repeat.
- Medicines: End of a course. Dose reminders are set on each medicine.
- Quiet hours, with From and To.
- Special days: Birthdays and gotcha days.
Tap Add to add a reminder: On the day, Hours before, Days before or Weeks before, at a time you pick. Tap a reminder's x to remove it.
Reminder times is also at the bottom of the bell's list.
Can one entry remind me differently?
Yes. Vaccines and care repeats have a Reminders field on the form, with Use my defaults, Custom or None. Custom sets that entry's own reminders. None turns them off for that entry only.
- Appointments have Remind me: On the day, 1 day before, 2 days before or 1 week before, at a Reminder time, or no reminder.
- Medicines have Remind at each dose, When (At dose time, 15 min before or 30 min before) and Who gets it.
An entry set to Use my defaults follows any later change in Reminder times. An entry with its own reminders keeps them.
What are quiet hours?
Hours when VetVitae holds reminders back, 22:00 to 08:00 by default. A reminder that would arrive inside them arrives when they end.
Dose reminders ignore quiet hours, because a 22:00 dose is at 22:00. Change the hours in Settings, Reminder times, Quiet hours.
Who gets the reminders?
Everyone who shares your pet gets its reminders on their own phone, from their own VetVitae. Two choices narrow it down:
- A medicine's Who gets it: Everyone on Luna, or Only me.
- A routine's For: the person who usually does it gets the reminder. Everyone still sees the routine.
When someone marks a dose given, the other phones see it the next time VetVitae opens, and drop that dose's reminder. See family and co-owners.
What can I do from the bell?
The bell lists everything from the last 7 days, grouped Today, Yesterday and Earlier this week. Tap one to open what it's about.
- A vaccine reminder has Mark as given (or Log new dose) and Snooze, for 1 day, 3 days or 1 week.
- The dot marks what you haven't read. Mark all as read clears them.
What stops reminders?
A reminder stops when what it's about is done, skipped or cancelled: a dose marked given, a vaccine logged, an appointment cancelled, a routine checked off.
- Marking your pet as passed away or rehomed stops all of its reminders. See the pet profile.
- Stopping a medicine cancels its remaining doses and their reminders.
- Pausing a routine sends no reminders until it resumes.
What to know
- On iPhone and Android, reminders are set on the phone itself from your pet's records. They arrive with no internet, but VetVitae has to open now and then to plan the next ones. Doses and routines are planned 7 days ahead, so open the app at least once a week.
- Several reminders at the same minute arrive as one notification, like "3 doses to give".
- The same dose or routine for several pets at the same time shows once, with every pet's name, in the notification and under the bell.
- Reminders follow the phone's local time. A 09:00 reminder is 09:00 wherever you are.
- No reminder comes by email.
Questions
Why didn't I get a reminder?
Usually because notifications or alarms are off for VetVitae on the phone, or the app hasn't opened for over a week. Check Settings, under Notifications: it should say Allowed, with no line about alarms. Quiet hours can also move a reminder to the morning. See troubleshooting for each step.
Does the web app send notifications to my phone?
No. In a browser, VetVitae shows reminders inside the app, under the bell, and doesn't send phone notifications. For notifications on your phone, use the VetVitae app from the App Store or Google Play.
Do dose reminders ring during quiet hours?
Yes. Dose reminders ignore quiet hours, because a dose at 22:00 has to be given at 22:00. Every other reminder that falls inside quiet hours waits until they end, 08:00 by default. To get no dose reminders for a medicine, turn off Remind at each dose on it.
Can I get reminders for one pet and not another?
Yes, entry by entry. Set Reminders to None on a vaccine or a care repeat, turn off Remind at each dose on a medicine, or pick Only me under Who gets it. For a routine, pick another person under For. A pet marked passed away or rehomed stops all of its reminders.
Will VetVitae remind me of my pet's birthday?
Yes, on the day at 09:00, when your pet's birth date is an exact date. Gotcha days remind you on the adoption date. Turn each off on your pet's profile, or both for every pet in Settings, Reminder times, Special days.
Do I get a reminder when a medicine runs low?
Not as a notification. When you track the supply on a medicine, Home shows a line when it runs low, at the number you set under Remind when this many remain (3 by default). See Medicines.
What happens if I'm late with a vaccine?
VetVitae reminds you once more, 3 days after the due date, at 09:00. After that the vaccine stays as overdue on Home and on your pet's Overview until you log it or skip it. Deworming and test retests work the same way.
Do reminders follow my time zone?
Yes. Reminders arrive at the phone's local time, and dates have no time zone, so a vaccine due on the 13th is due on the 13th wherever you are. A 09:00 reminder arrives at 09:00 in the place you are.
Still stuck?
Write to contact@vetvitae.com. A person answers.
VetVitae is a record, not medical advice. Ask your vet about doses and schedules.