What does VetVitae Plus add?

1. Open Settings and find Plan.
2. Tap Try Plus free, or See Plus if you already had a trial. The Plus page opens. It's also at app.vetvitae.com/plus.
3. Pick Monthly or Yearly.
4. Tap Start 30-day free trial. If you already had a trial, the button is Continue to Stripe on the web, Continue with the App Store on iPhone and iPad, or Continue with Google Play on Android.
5. Finish at Stripe on the web, in the App Store on iPhone and iPad, or in Google Play on Android. Plus turns on within a few seconds, and you're back where you were.

What does Plus add?

Plus adds four things:

• Album and On this day: moments of your pet that aren't about health, and the day they come back a year later. Adding moments, and Show in album on an entry's photos, need Plus. See the album.
• Scan a document: a photo of a vaccination card, a prescription, a medicine box or an exam report fills the entries for you to check, 30 scans a month (3 in total without Plus). See scanning a document.
• Spending report: what each pet cost in a year, by category and by month. See spending.
• Year in review: each pet's year as a few cards to keep or share. Without Plus you see the cover. See year in review.
• 5 GB of storage: room for about 10,000 photos, instead of 1 GB. See storage.

What stays free?

Everything that keeps your pet safe stays free, for any number of pets:

• Every entry type: vaccines, deworming, medicines, visits, exams, weight, care and the rest.
• Reminders and alerts.
• The vet link, the emergency card and lost mode.
• Co-owners and carers.
• Export to PDF and ZIP.
• Widgets.
• Remembered pets.

Photos on health entries and the cost on each entry stay free too. Only the album and the report that adds up the costs are part of Plus.

How much does Plus cost?

On the web, Plus is paid by card through Stripe, and the country comes from your browser's language settings. On iPhone, iPad and Android, the App Store and Google Play charge a local price in each country and show it before you buy. There is no lifetime plan.

How does the free trial work?

Plus is free for the first 30 days, once per account. The trial needs a card on the web, an App Store payment method on iPhone and iPad, or a Google Play payment method on Android, and at the end it becomes the plan you picked, unless you cancel before.

• The Plus page shows the date of the first charge before you start.
• On the web, Stripe emails you a reminder 7 days before the trial ends.
• On iPhone and iPad, Apple also decides if your Apple Account can have the trial. When it can't, the Plus page shows the price with no trial.
• Cancel before the trial ends and nothing is charged.

How do I manage or cancel Plus?

Open Settings, tap Manage Plus under Plan, and use the button for where you bought it.

• Bought on the web: tap Manage subscription. It opens Stripe, where you change the plan, update the card or cancel.
• Bought on iPhone or iPad: tap Manage in the App Store.
• Bought on Android: tap Manage in Google Play.
• Bought on the web and using the iPhone or Android app: manage it at app.vetvitae.com, in Settings.

Cancelling keeps Plus until the end of the month or year you already paid for, and nothing renews after that. When you go to cancel on the web, Stripe may offer 50% off for 3 months. You can take it, or go on and cancel.

Does Plus work on every device?

Yes. Plus belongs to your account, so a purchase made on the web, an iPhone, an iPad or Android works on all of them. In the iPhone and Android apps, Restore a purchase on the Plus page finds a purchase made with your Apple Account or your Google account.

How do I use a code?

A code gives Plus for free for some days, usually 30, with no card. It ends by itself and nothing is charged.

1. On the Plus page, find Have a code?. A link like app.vetvitae.com/plus?code=CODE opens it with the code filled in.
2. Type the code and tap Apply.

Codes are entered on the web or in the Android app. Each code works once per account, and not on an account that already pays for Plus. When a code doesn't work, VetVitae says why: the code doesn't exist, it ended, it was used up, it was already used on this account, or you already have Plus.

What happens when Plus ends?

Nothing is deleted. When the paid time, the trial or a code ends, everything you added stays.

• Moments stay in the album, with On this day. You can open, share and export them. Adding new moments needs Plus.
• Costs stay on each entry, and Spending shows the Plus card again.
• Year in review shows the cover again, with the Plus card beside it.
• Files over 1 GB stay. New uploads are refused until the account is under 1 GB again.

Questions