How do I manage my account and my data?

To open Settings, tap the Settings tab on a phone. On a computer, open the account menu (your initial, top right) and choose Settings. The same menu has Help, which opens this help center in a new tab.

How do I change my name?

Tap Name under Profile, type it and save. Co-owners see it on what you log, like "by Ana" on a vaccine.

How do I change my email or password?

Under Profile, tap Email and then Change email. VetVitae sends a 6-digit code to the new address, and your login changes only after you type it.

1. Tap Email and type the new address.
2. Tap Send code.
3. Type the 6-digit code from the new inbox and tap Confirm.

For the password, open Security and tap Change password. Type the current one and the new one, then Save password. Other devices are signed out, and this one stays signed in.

If you signed up with Google or Apple, the email shows as Email · Managed by Google or Email · Managed by Apple and changes in that account. Set a password under Security lets you log in with your email as well.

How do I change the language, units or theme?

Open Preferences in Settings. Each change saves as soon as you pick it.

• Appearance: same as the device, light or dark.
• Language: same as the device, English, Português, Español, Français, Deutsch or Italiano.
• Weight: kg or lb.
• Temperature, Volume and Water hardness: shown once you have a fish or a reptile, for water tests and the enclosure.
• Currency: for the cost fields on entries.

Units are yours alone. A co-owner can see the same weigh-in in lb while you see it in kg.

Who can see my pets' data?

Only the people you choose. Each pet's records are visible to its owner and co-owners, to the pet sitters you invite, within the time you allow, and to anyone you send a vet link to, until the link ends.

• Co-owners see and change everything about that pet. They don't see your other pets. See family and co-owners.
• A vet link shows one pet, read only, to whoever has it, until it expires or you turn it off. It never shows costs, reminders, the members or your contacts' phones. See what your vet sees.
• A pet tag shows only the photo, the name and what you chose to add. Never your name, email, address or the history. See the pet tag.
• Your contacts are yours, unless you share them under Shared contacts.

Everything travels encrypted and is stored encrypted. Files open only through links that expire.

What usage data does VetVitae collect?

Which screens you open and what you tap, never what you write. It helps decide what to improve, and it is never sold or used for ads. VetVitae shows no ads.

To turn it off, open Your data in Settings and switch off Share usage data. Error reports are still sent when something breaks, with only your account id, so problems can be fixed.

How do I get a copy of my data?

Each pet's history exports from its profile: open the pet, tap the ⋯ menu and Export history. The ZIP holds a PDF, every file in its original form, and the data as JSON and CSV for another service. See export.

For a copy of everything in one go, including your contacts and profile, write to contact@vetvitae.com from your account's email. Requests about your data are answered within 15 days.

How do I delete my account?

Open Settings, and under Your data tap Delete account. VetVitae shows what happens to each of your pets before anything is deleted.

1. Open Settings.
2. Under Your data, tap Delete account.
3. Read what happens to each pet.
4. Type your email to confirm and tap Delete account.

What happens to each pet:

• A pet only you look after is deleted, with all its records, files and vet links.
• A pet you own that has co-owners passes to the co-owner who joined first, with its whole history.
• You leave the pets you co-own. What you logged on them stays, for the others.

Your name, email, login, preferences and contacts are deleted too. There is no way to bring the account back afterwards.

A Plus subscription paid on the web is cancelled at the same moment, and nothing more is charged. One paid through Google Play or the App Store keeps running until you cancel it there, so do that first.

Can't log in? Write to contact@vetvitae.com from your account's email, and the account is deleted within 15 days.

Questions