How do I keep prescriptions, reports and photos?

1. Open the visit, exam, test or medicine.
2. Under Documents, tap the kind of file, like Report or Prescription. On a phone, pick it under What is it?.
3. Take a photo, or choose one from your gallery or your files.
4. For a photo, crop it to the part worth keeping and tap Use photo.
5. The file uploads and shows in the list with its kind and size.

Where can I attach files?

Files go on the entry they're about:

• Visits, exams and tests: Report, Prescription, Exam request, Referral, Image or Other.
• Medicines: Prescription, Package insert, Image, Invoice or Other.
• Deworming: Image (like a photo of the box), Package insert, Invoice or Other.
• Observations, care entries and some others: photos and videos. Grooming also has Before and After photos. See observations and care and routines.
• Vaccines: the photo of the sticker, which shows on the vaccination card. See vaccines.

You can attach files while filling in a form, where they upload when you save, or later from the entry's page, where they upload right away.

Which files can I add?

A file over the limit isn't sent, and VetVitae says which one and why. Compressed folders are for exams that come as many files, like imaging; they're kept as they are and downloaded, not opened in the app.

How much storage do I have?

A free account has 1 GB for files, about 2,000 photos. With VetVitae Plus it has 5 GB, about 10,000 photos.

• It counts the files on the entries of the pets you own, including what co-owners add to them.
• Pet profile photos, food photos and files a vet sends back don't count.
• Settings shows how much is used under Plan, like "300 MB of 1 GB used", and warns you from 90%.

How do I free up space?

Storage lists each pet you own with its size, and the biggest files, so you can delete what you no longer need.

1. Open Settings and tap Open storage under Plan.
2. Under Biggest files, tap ⋯ on a file.
3. Tap Open to look at it first, or Delete to delete it.

What happens when storage is full?

The upload is refused with Storage full, and the entry still saves without the file. Nothing you already have is deleted or hidden, and Free up space opens Storage.

On a pet you co-own, the files count for its owner, so only the owner can free up space. VetVitae says so with the owner's name, like "Ana's storage is full. Ask Ana to free up space."

What does a file's kind do?

The kind tells you what a file is at a glance, and some kinds do something:

• An Exam request on a visit shows Add to Exams, which opens a new exam already linked to that visit. See vet visits.
• A Report attached to a waiting exam marks its result received. See exams and tests.

Why does the prescription show on the medicine too?

A file is attached once, to the entry it came with, and the entries linked to it show it too, read only, under "Attached to" and the entry's name. A prescription attached to the visit shows on the medicine the visit led to, and an exam request on the visit shows on the exam. Nothing is copied, so there's one file to keep.

How do I open or remove a file?

Tap the open icon on a file to view or download it in your browser or your phone's viewer. To remove a file, open the entry, tap edit, tap the x on the file, and save. Deleting an entry deletes its files too, and the confirmation says how many.

Are my files private?

Yes. Files are never public. Only the people who share the pet can open them: you and your co-owners. Each time you open a file, VetVitae gives your device a link that stops working after a while, so a copied link doesn't stay open. Your vet sees the files only through a vet link you create, and only when it includes files.

Questions